Return & Refund Policy
1. Return Eligibility
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may return your item based on the conditions outlined below.
a) Opened Hair Products & Used Hair Products
- Returns within 30 days: A 15% restocking fee will be deducted from the refund amount.
- Products must be in a resealable condition with minimal usage. Excessively used or nearly empty products are not eligible for a refund or return.
- Refunds will be issued to the original payment method or as store credit.
b) Unused & Unopened Hair Products
- Products that are unused and in their original, sealed packaging can be returned for a full refund or store credit within 30 days.
- Customers are responsible for return shipping costs unless the product was damaged during shipping.
c) Damaged or Incorrect Items
- If you received a damaged, defective, or incorrect item, we will replace it at no extra cost or issue a full refund.
- Please contact our customer support within 7 days of delivery and provide photo evidence of the issue.
2. Return Process
To initiate a return, follow these steps:
- Contact Customer Support: Email us at [your email] with your order number and reason for return.
- Receive Return Authorization: We will provide instructions on how to send your item back.
- Ship the Product: Use a trackable shipping method to ensure your return is received. The customer is responsible for return shipping costs unless the product was defective.
- Processing Time: Refunds or exchanges are processed within 5-7 business days after receiving the returned item.
3. Refund Method
- Refunds are issued to the original payment method or as store credit, based on customer preference.
- Shipping fees are non-refundable unless the return is due to an error on our part (damaged or incorrect product).
4. Non-Returnable Items
- Final sale items, including clearance or promotional items, are non-refundable.
- Hair extensions, wigs, and custom-made products are not eligible for return due to hygiene reasons.
- Products without proof of purchase (receipt or order number) cannot be returned.
1. Return Eligibility
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may return your item based on the conditions outlined below.
a) Opened Hair Products & Used Hair Products
- Returns within 30 days: A 15% restocking fee will be deducted from the refund amount.
- Products must be in a resealable condition with minimal usage. Excessively used or nearly empty products are not eligible for a refund or return.
- Refunds will be issued to the original payment method or as store credit.
b) Unused & Unopened Hair Products
- Products that are unused and in their original, sealed packaging can be returned for a full refund or store credit within 30 days.
- Customers are responsible for return shipping costs unless the product was damaged during shipping.
c) Damaged or Incorrect Items
- If you received a damaged, defective, or incorrect item, we will replace it at no extra cost or issue a full refund.
- Please contact our customer support within 7 days of delivery and provide photo evidence of the issue.
2. Return Process
To initiate a return, follow these steps:
- Contact Customer Support: Email us at [your email] with your order number and reason for return.
- Receive Return Authorization: We will provide instructions on how to send your item back.
- Ship the Product: Use a trackable shipping method to ensure your return is received. The customer is responsible for return shipping costs unless the product was defective.
- Processing Time: Refunds or exchanges are processed within 5-7 business days after receiving the returned item.
3. Refund Method
- Refunds are issued to the original payment method or as store credit, based on customer preference.
- Shipping fees are non-refundable unless the return is due to an error on our part (damaged or incorrect product).
4. Non-Returnable Items
- Final sale items, including clearance or promotional items, are non-refundable.
- Hair extensions, wigs, and custom-made products are not eligible for return due to hygiene reasons.
- Products without proof of purchase (receipt or order number) cannot be returned.
